fbpx

Frequently Asked Questions

We have put together a list of the most frequently asked questions to make it even easier for you to know what to expect when you arrive at The Angus Hotel. Should you have any further questions, or prefer to speak to someone in person, please get in touch with our friendly reception team.

Q: When can you check in? 

A: Check in is from 3.00pm

Q: When can you check out?

A: Check out is up to 11.00am

Q: Can I have an early check in or late check out?

A: You can request an early check in or late check out, both are chargeable at the time of booking.

Q: Do you have a lift? 

A: Yes, we do, and this goes to all three floors. However, there are some stairs in the hotel that you may have to tackle.

Q: Do you have a car park? 

A: Yes, we have a car park, this is at the front, and an overflow at the rear. Both can be busy, if in the event the hotel is busy, you can park at Well Meadow public parking, which is free and only 300 yards from the hotel.

Q: Do you have a smoking policy? 

A: No, the hotel is completely non-smoking. There are designated areas outside that have an ash tray where you can smoke outdoors.

Q: Can I buy a gift voucher? 
A: Yes, we sell gift vouchers online.

Q: How do I arrange something nice for a special occasion? 

A: If you have already booked, then you can call us direct on 01250 872455 or send us an email at stay@theangushotel.com. We can add a bottle of fizz, arrange flowers or chocolates or even move you to a Square View Room. We will charge your account or you can pay in advance.

Q: How do I redeem a voucher if I have been gifted one from a company like Itison or Groupon?

A: The instructions will be on the gift voucher, as you have been gifted this from a third party, and they do vary. You must arrange by following the information given.

Q: How far is the bus station? 

A: The bus stance is adjacent to the hotel.

Q: Do you have cycle storage? 

A: Yes, we have lockable units by the pool at the side of our out-door patio area which is secure. We recommend you contact us in advance of your stay to arrange this at stay@theangushotel.com.

Q: Do you have a COVID policy that I can review? 

A: Yes, we have a full policy in line with the government guidelines. View guidelines online https://www.theangushotel.com/covid/.

Q: Is there a hairdryer in the room? 

A: Yes

Q: Can I book a room with a view?

A: We have a square view room; this can be booked at a supplement.

Q: Can I request a quiet room?

A: Yes, you can make comments booking online, and we will do what we can. However, there is no guarantee.

Q: Can I have an upgrade to a superior room? 

A: We only have a supplement for a room with a view of the square.

Q: Can I request a room close to the lift? 

A: Yes, you can make comments booking online, and we will do what we can. However, there is no guarantee.

Q: Do you have any ground floor rooms? 

A: No

Q: Do you have any rooms suitable for guests with disabilities? 

A: We have rooms close to the lift, with more space to move around. We recommend you call our reservations to discuss individual needs.

Q: Do you have a room with a bath? 

A: We have some rooms with bath, some with shower only. You can make comments booking online, and we will do what we can. However, there is no guarantee.

Q: Can I bring my dog? 

A: Yes, we love to welcome pets, we charge £12 per night per dog (Max two dogs per room) and you must tell us in advance so we can book your dog in.

Q: Where are pets allowed to roam in the hotel? 

A: We have a pet policy, and you can view our pet page here.  We ask you keep them on leads, and we do allow pets in a small nook of the Bay Tree Lounge.

Q: What time are meals served?  

A: We have four meal services; Breakfast, Lunch, Afternoon and Dinner. All meal times are on our food and drink page here.

Q: Can I see your menus? 

A: Yes, we have all our menus online and you  can see them on our food and drink page here.

Q: How do I reserve a table? 

A: You book a table for all meal times on our website here.

Q: Do you have highchairs? 

A: Yes, we have highchairs on request

Q: If I have a dietary need or allergen, will you have something for me to eat? 

A: We have limited dishes on the menu that cover allergens. We do have a vegetarian choice. If you have a serious allergen, this is your responsibility to tell us, and we recommend you do this in advance so we can make sure we look after you.

Q: Do you have a pool? 

A: Yes, we have a pool, and this is open to guests and membership. Details can be viewed here on our leisure club page.

Q: How do I book the pool? 

A: You book a swim session online on our website here.

Q: Is the pool open for non-residents or members? 

A: Non-members can book a swim lunch session only, bookable online. Membership is available. All information is online here.

Q: What time is the pool open? 

A: The pool is open from 7am to 9pm daily. Sessions must be booked online here.

Q: Do you have a treatment room? 

A: Yes, this is a Pamper Treatment business within the hotel, the therapist is self-employed.

Q: How do I book a beauty treatment? 

A: You can book a treatment online, by phone or email. This will go straight to the therapist and she will respond to you directly. All her details are online here.

Q: What time are beauty treatments available? 

A: Treatment room is open daily, times are online here. You must book in advance.

Q: How early must I be in advance of my appointment? 

A: It is recommended and will be on your confirmation that you should turn up 10 minutes in advance of your booking. There is a nook in the lounge that we have set aside for you to wait and the therapist will collect you from there.